A Help Desk Service enables you to talk to a dedicated specialist. Our advisors are normally able to answer your queries on one call. Where this is not possible, your help desk advisor will look into the matter and may refer your query to another team member, but you will always be able to monitor progress, via our trackable ticket system (TSR) (see below).

We have a ticket system whereby your query is allocated a unique number which you can track online. This ensures that we deal with your queries expeditiously and that they can never simply "get lost in the system". A ticket may be raised by an advisor on your behalf or you may choose to raise a ticket yourself by choosing one of the options to the left or by clicking on the spanner icon when you are logged into your account.